Position Summary:
The Nothing Bundt Cakes Shift Lead works alongside the Bakery Managers and team members to create the highest-quality cakes, a warm, welcoming environment and a superior guest experience. The Shift Lead shares in team leadership and collaborates with the Bakery Managers in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards. This role serves as an important carrier of the NbC culture to reinforce core values and bring our brand to life for our team members and guests.

Accountabilities/Duties:
•Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
•Provides continuous coaching and follow up to develop team and manage performance; delivers constructive feedback, and addresses any performance issues in a timely, effective manner.
•cross-trains team members as appropriate to build individual capabilities and ensure adequate bakery coverage.
• Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
• Supports the Bakery Managers in, training team members, directing daily work responsibilities, and providing performance feedback and coaching.
• Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.   
• Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
• Co-facilitates the opening and closing of the bakery, including cash-drawer balancing
• Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
 
Core Values and Leadership Competencies: 

·      Servant’s Heart 

o    Goes above and beyond to support and develop the team and create a superior guest experience. 

o    Keeps the good of the team and guest ahead of personal interests or gain. 

o    Leads by example and displays humility and empathy for others.

 

·      Spirit of a Champion 

o    Demonstrates an intense drive, a commitment to excellence and a passion to succeed.  

o    Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control.  

o    Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance. 

 

·      Genuine Connections 

o    Projects warmth, enthusiasm and optimism that attracts and energizes others. 

o    Builds positive, productive relationships and communicates often and openly.  

o    Serves as a strong Cake Celebrity/Brand Ambassador in the local community. 

 

·      Understands basic retail math and P&L principles, including the specific levers that drive sales and profitability. 

·      Has the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues.  

·      Leads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form. 

·      Excels at delegating duties, communicating clear expectations, directing others’ work and managing performance.  

·      Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.  

·      Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.

·      Demonstrates strong learning agility, with a passion to grow and excel.   

Education, Certifications and Work Experience Requirements:

·      High school diploma or GED; post-secondary education is a plus. 

·      1-3 years of leadership experience managing teams, business operations and the guest experience in the retail, hospitality or foodservice industr

·      Foodservice safety training certificate (or required to obtain within 30 days of employment).