The Nothing Bundt Cakes (NbC) Bakery Manager/Operator directs the team and day-to-day operation, which includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest quality cakes, a warm, welcoming environment and superior service are consistently provided to our guests. The Bakery Manager/Lead Operator exemplifies NbC core values and serves as the key culture carrier to bring joy to the bakery and beyond in the community while building the team’s commitment to our guests and the NbC brand.
Duties:
Team Leadership
- Prioritizes the guest experience and fosters a positive work environment.
- Recruits, selects and trains team members.
- Provides continuous coaching, communicates goals and motivates to develop team and manage performance.
- Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as needed.
Business Operations
- Facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
- Manages order fulfillment via web, app and email for individual guests and corporate accounts as well as large orders and deliveries.
- Creates and communicates weekly sales productivity goals, cake production plan, and team schedule, and adjusts bakery coverage based on changing business trends.
- Sets inventory par levels based on production demand, processes weekly supply orders and conducts monthly inventory.
- Ensures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards, labor laws and NbC policies and procedures.
- Manages all controllable expenses, including labor, COGS, and supplies to maximize profitability.
- Performs administrative functions, including payroll processing, sales, labor and product inventory reporting, and basic accounting procedures.
Local Marketing
- Leads proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for NbC contributions.
- Coordinates special event participation with local businesses, schools, and other community organizers.
Core Values and Leadership Competencies:
Servant’s Heart
- Goes above and beyond to support and develop the team and create a superior guest experience.
Spirit of a Champion
- Demonstrates an intense drive, a commitment to excellence and a passion to succeed.
- Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance.
Genuine Connections
- Projects warmth, enthusiasm, and optimism that attracts and energizes others.
- Builds positive, productive relationships and communicates often and openly.
- Serves as a strong Cake Celebrity/Brand Ambassador in the local community.
Knowledge, Skills, and Abilities:
- Understands basic retail math and P&L principles, including the specific levers that drive sales and profitability.
- Possesses strong problem-solving skills with the ability to assess situations and identify issues/opportunities, develop possible solutions and take the appropriate action.
- Excels at delegating duties, communicating clear expectations, engaging, empowering and motivating a team.
- Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
- Demonstrates a passion to learn, grow and excel.
Education, Certifications and Work Experience Requirements:
- High school diploma or GED; post-secondary education is a plus.
- Leadership experience managing teams, business operations and the guest experience in the retail, hospitality or food service industries.
- Foodservice safety training certificate (or required to obtain within 30 days of employment).
- Proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.
Work Availability:
Must have the flexibility to work various shifts, mornings, evenings, weekends and holidays, based on changing business demands.
To find the perfect recipe, you first need the perfect ingredients. And that's what our founders Dena Tripp and Debbie Shwetz were for each other. In 1997, they joined forces, or better yet kitchens, to make cakes for their friends and family. The cakes they made were delicious, unlike anything anyone had tasted. As a result, their friends and family asked them to entertain more and more.
Salary: $50,000 - $55,000
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes®.
