TITLE: Guest Service Representative

LOCATION: Nothing bundt Cakes - Canton

4468 Belden Village St. NW Canton, 44718

canton-oh@nothingbundtcakes.com

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions, and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves an essential role in engaging and bringing joy to our guests, creating a memorable experience, and leaving a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:

· Promptly greets guests with genuine warmth and helpful enthusiasm to create a superior guest experience.

· Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complementary retail merchandise.

· Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.

· Processes guest orders efficiently and accurately.

· Invites guests to join NbC Email Club to benefit from special promotions and remain connected.

· Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, dusting/cleaning of countertops, windows, and other surfaces, washing dishes / assisting Utility.

· Replenishes retail merchandise and cake display case to ensure a strong visual presentation.

· Assists the Crafter in preparing cake decorations and packaging supplies as needed.

· Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.

· Maintains a consistent work attendance and punctuality record.

· Performs other duties as assigned.

No experience necessary! We will train the right person to be an awesome member of our team!

Applicants must be 16 years of age or older.

Work Availability: Hiring FULL and PART time Guest Service Representatives

We request the flexibility to work various shifts on occasion, including early mornings, evenings, weekends, and holidays, as well as special events outside the bakery, based on changing business demands. We are currently closed on Sundays, Thanksgiving Day, Christmas Day, and New Year’s Day.

We want YOU to be a part of our recipe!

SWEET PERKS!

Employee Discounts! Contests and Incentives! Bonuses! Health, Vision, and Dental for FT employees.

Do you have AMBITION beyond the baking? SUCCESS is BAKED IN with opportunities for CAREER GROWTH!

Interested applicants may seek career advancement as a Key Holder/Lead GSR!

Compensation: $10.50-12.50 per hour (based on prior experience/interest in leadership opportunities)

Join Our Growing Family

From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion, and the ability to make Genuine Connections

Compensation: $10.50 - $12.50 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join Our Growing Family

From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes^® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!

Click here to learn more about Nothing Bundt Cakes^®.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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Sweet Perks

As a team member at a Nothing Bundt Cakes^® bakery, you are rewarded by “Bringing the Joy” to guests each shift! Other potential “Sweet Perks” of working for a Nothing Bundt Cakes^® franchised bakery are listed below. Bakeries are independently owned and operated by a franchisee (bakery owner), and perks may vary by location.

Joyful Working Environment

Sense of Family Culture

Flexible Schedule