Lead GSR/ Key Holder:
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Working as a Key Holder is a greater responsibility behind the scenes. If you love crafting and decorating you will love the role of a Key Holder. Although the position allows working in a fun atmosphere, it requires the responsibility of opening/closing duties. Lead GSR/Key Holder is an exciting role with a handful of growth opportunities!
Accountabilities/Duties:
Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
- Partners with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment.
Knowledge, Skills, and Abilities:
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
Can perform multiple tasks simultaneously while maintaining attention to detail.
- Is diligent, organized, independent worker and self-motivated.
- Has the ability to understand and carry out oral and written instructions and request clarification when needed.
- Is comfortable with new technology and has the ability to operate a point-of-sale system.
- Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications and Work Experience Requirements:
Applicants must be 18 years of age or older.
1-2 years previous guest service experience at a bakery, restaurant or retail store.
Leadership or supervisor experience a plus.
Work Availability:
Must have the flexibility to work various shifts, including mornings, evenings, and weekends, based on changing business demands. Part-time or Full-time. Bakery Hours: Monday-Friday: 9-7 Saturday: 9-6 Sunday: 11-3
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes®.
