TITLE: Assistant Bakery Manager – East Cleveland Territory
REPORTS TO: Bakery Manager / District Manager
Position Summary
The Nothing Bundt Cakes (NbC) Assistant Bakery Manager – East Cleveland Territory is a multi-bakery leadership position supporting the Mentor, Mayfield Heights, and South Euclid bakeries. This role partners with Bakery Managers and District Leadership to deliver an exceptional guest experience, develop team members, maintain brand standards, and support sales, labor, and operational goals.
The Assistant Bakery Manager must be comfortable traveling between all three locations based on staffing, business volume, training needs, leadership coverage, and operational priorities. This individual serves as a flexible leadership resource and is expected to step into various bakery roles as needed.
Key Responsibilities
- Provide leadership and operational support across Mentor, Mayfield Heights, and South Euclid.
- Travel between assigned bakeries based on business needs and provide leadership coverage during staffing shortages, manager absences, call-offs, high-volume periods, and special events.
- Partner with Bakery Managers to create a positive, accountable, and high-performing team culture.
- Coach, train, motivate, and provide feedback to team members while holding them accountable to company expectations.
- Support recruiting, interviewing, onboarding, and development of team members.
- Prioritize the guest experience and model exceptional guest service.
- Ensure team members consistently execute NbC service, product, cleanliness, merchandising, and brand standards.
- Support cake production, frosting, decorating, order fulfillment, merchandising, stocking, cleaning, opening, and closing procedures.
- Maintain hands-on knowledge of all bakery positions and step into any role as business needs dictate.
- Support individual, corporate, large, and special orders to ensure accuracy and timely completion.
- Ensure compliance with food safety, sanitation, allergen, labeling, dating, and company standards.
- Assist with scheduling, staffing, attendance, payroll review, and labor management to support established goals.
- Support inventory management, ordering, waste control, transfers, and expense management.
- Monitor sales, labor, productivity, waste, and other key performance indicators and communicate opportunities to leadership.
- Support local marketing, fundraisers, community events, seasonal launches, and other brand-building initiatives.
- Assist with new initiatives, special projects, and operational needs across the territory.
- Communicate effectively with Bakery Managers, District Leadership, and team members across all assigned locations.
Core Values & Leadership Competencies
Servant's Heart: Supports and develops the team, prioritizes guests, leads by example, and demonstrates empathy and respect.
Spirit of a Champion: Takes ownership, demonstrates urgency, maintains high standards, solves problems, and continuously seeks opportunities to improve.
Genuine Connections: Builds positive relationships, communicates openly, creates meaningful guest interactions, and represents the NbC brand in the community.
Knowledge, Skills & Abilities
- Strong guest service, communication, leadership, and interpersonal skills.
- Ability to coach, delegate, motivate, and hold others accountable.
- Highly organized with strong follow-through and time-management skills.
- Ability to manage competing priorities across multiple locations.
- Strong problem-solving and decision-making abilities.
- Adaptable and comfortable working with different teams and leadership styles.
- Comfortable learning and using POS, scheduling, payroll, communication, and other business systems.
- Ability to understand basic sales, labor, productivity, and operational metrics
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes®.
