TITLE: Shift Lead / Manager On Duty
LOCATION: Whitestown/Zionsville
REPORTS TO: Bakery Manager
Position Summary:
The Nothing Bundt Cakes (NbC) Shift Lead works alongside the Bakery Manager and team members to create the highest-quality cakes, a warm, welcoming environment and a superior guest experience.
Accountabilities/Duties:
- Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
- Partners with the Bakery Manager and other Shift Leads in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management and inventory control.
- Supports the Bakery Manager in recruiting, selecting and training team members, directing daily work responsibilities, and providing performance feedback and coaching.
- Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
- Helps facilitate the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
Core Values and Leadership Competencies:
- Servant’s Heart
- Goes above and beyond to support and develop the team and create a superior guest experience.
- Keeps the good of the team and guest ahead of personal interests or gain.
- Leads by example and displays humility and empathy for others.
- Spirit of a Champion
- Demonstrates an intense drive, a commitment to excellence and a passion to succeed.
- Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control.
- Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance.
- Genuine Connections
- Projects warmth, enthusiasm and optimism that attracts and energizes others.
- Builds positive, productive relationships and communicates often and openly.
- Serves as a strong Cake Celebrity/Brand Ambassador in the local community.
Knowledge, Skills and Abilities:
- Demonstrates an unwavering guest focus and strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.
- Has the ability to delegate tasks, communicate clear expectations, direct others’ work and manage performance.
- Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
- Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
- Demonstrates strong learning agility, with a passion to grow and excel.
Education, Certifications and Work Experience Requirements:
- High school diploma or GED; post-secondary education is a plus.
- at least 1 year of guest-facing experience in a retail, restaurant or foodservice environment, preferably in a lead role with progressive managerial responsibilities.
- Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.
- Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.
Work Availability: 3 Days a week with at least 1 weekend shift
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes®.
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
