The Nothing Bundt Cakes (NbC) – Lead/Key Holder creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions, maintains bakery operations and sells our delicious cakes. The Lead/Key Holder may be the first point of brand contact in our bakery and serves an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Lead/Key Holder embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

 

·       When fulfilling the role of the Guest Service Representative, promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC SWEET Steps of Service to create a superior guest experience. 

·       Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.   

·       Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration. 

·       Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected. 

·       Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces. 

·       Replenishes retail merchandise and cake display case to ensure a strong visual presentation. 

·       Assists the Crafter in preparing cake decorations and packaging supplies as needed. 

·       Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision. 

·       Prioritizes workload according to schedule to ensure all orders are complete at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests. 

·       Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.  

·       Effectively utilizes measuring instruments, commercial-grade or handheld mixer and pastry bag to frost cakes. 

·       Prioritizes cake pre-orders according to schedule and frosts cakes for walk-in guest orders accordingly.

·       Ensures an adequate supply of frosted cakes are available for guests in the bakery display case and helps maintain appropriate frosting and frosted cake par levels. 

·       Adheres to the proper packaging, labeling and storage of frosted cakes as well as product rotation standards, and helps maintain frosting and refrigeration logs. 

·       Manages minor issues that arise without the presence of the manager, area manager or operator/owner (including issues with guests, employees {non-human resources related} and/or facility).

·       Extensive NbC bakery holiday experience including an understanding of holiday processes and procedures. Ability to move between various positions during holiday operations. 

·       Ability to supervise and ensure all opening and closing tasks are completed (including securing the bakery through alarm activation and locking all doors).

·       Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.  

·       Maintains a consistent work attendance and punctuality record. 
Weekend, opening & closing shifts are required. 

 

·       Servant’s Heart 

o   Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. 

o   Keeps the good of the team or guest ahead of personal interests or gain. 

o   Displays humility and empathy in interactions with others. 

 

·       Spirit of a Champion 

o   Demonstrates pride in responsibilities, an intense drive and a passion to succeed. 

o   Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.  

o   Operates with a strong sense of urgency and adheres to NbC brand standards. 

 

·       Genuine Connections 

o   Projects warmth, enthusiasm and optimism that attracts others. 

o   Builds positive, productive relationships with all team members. 

o   Listens actively and communicates openly, clearly and respectfully. 

·       Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. 

·       Enjoys interacting with diverse people and excels at providing a superior guest experience.  

·       Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. 

·       Is diligent, organized and self-motivated.  

·       Has the ability to understand and carry out oral and written instructions and request clarification when needed.

·       Is comfortable with new technology and has the ability to operate the Toast point-of-sale system. 

·       Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. 

·       Has the capacity to stand for extended periods of time and work in a fast-paced environment. 

 

·       Applicants must be 18 years of age or older. 

·       While no formal education or work experience is required, previous experience as a shift leader at a NbC bakery, restaurant or retail store is a plus.  

 

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.