The Nothing Bundt Cakes (NbC) Bakery Manager directs the team and day-to-day operation, which includes all aspects of the guest & employee experience, cake production, brand and merchandise presentation, staff retention & morale, P&L management, and inventory control.
The ultimate objective of this role is to drive sales, profitability and employee retention while ensuring the highest quality cakes, a warm welcoming environment, and superior service are consistently provided to our guests and employees.
The Bakery Manager exemplifies NbC core values and serves as the key culture carrier and strong decision maker bringing joy to the bakery and beyond in the community while building the team’s commitment to our guests and the NbC brand.
This role is conceptually considered as the “mini-CEO” of the entire bakery, the “go to” for all aspects of driving financial health and effective employee engagement.
Accountabilities/Duties:
Expectations are to lead and excel in team leadership, business operations and marketing to drive sales, operational excellence and employee morale.
Knowledge, Skills, and Abilities:
- Exhibits strong leadership skills, with the ability to engage, empower, and motivate a team.
- Executes independent decision making with strong critical thinking skills to drive business goals
- Strong ability to multi-task communications from multiple sources with a sense of urgency in response time and action-driven progress.
- Highly organized with strong follow-up and problem-solving skills.
- Excels in creating and managing productivity goals, inventory, and schedules.
- Demonstrates learning agility, seeking continuous personal and professional growth.
Team Leadership
- Prioritizes the guest & employee experience, models and teaches superior guest & employee engagement, and fosters a positive work environment.
- Recruits and selects talent, ensures performance expectations are clearly communicated, and provides consistent training to enable team members to thrive.
- Engages frequently with team members to gain insight into workload and progress, address any challenges and course correct as needed.
- Stays up to date on all employee readiness charts, identifying and fostering the growth of team members ready to move forward within the NbC organizational structure.
- Provides continuous coaching, delivers constructive feedback, conducts quarterly reviews, and addresses performance issues promptly and effectively.
- Delineates role of Manager, driving chain of command by assigning specific responsibilities to support the ongoing leadership of the bakery team and operation
- Ensures that 1-on-1 meetings are consistently completed and are fruitful, focusing on development and performance.
- Administers daily team huddles to align the team and communicate goals for the day.
- Holds team members accountable to NbC expectations, values, and performance standards, ensuring all actions align with the bakery’s core values.
- Identifies future leaders and cross-trains team members to ensure coverage and build capabilities.
- Takes accountability for the actions and performance of those reporting to them, ensuring goals are met and expectations are upheld.
- Leads with a mindset of being hungry, humble, and smart, continuously looking for ways to improve personally and elevate team performance.
Business Operations
- Follows NbC proprietary recipes and cake production methods with precision, achieving productivity goals while maintaining quality.
- Assists in the development of the cake production plan and monitors inventory of supplies.
- Maintains hands-on knowledge of all bakery roles and steps in to perform various responsibilities as business needs dictate.
- Ensures NbC product, service, and bakery environment standards are upheld consistently, with a focus on food safety and health guidelines.
- Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
- Facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
- Manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
- Creates and communicates weekly sales productivity goals, cake production plan, and team schedule, and adjusts bakery coverage based on changing business trends.
- Sets inventory par levels based on production demand and sales forecast monitors stock levels, processes weekly supply orders and conducts monthly inventory.
- Ensures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
- Manages bakery schedules, inventory, and supply orders, ensuring alignment with sales trends and production needs.
- Drives profitability by managing controllable expenses, including labor, COGS, and supplies.
- Ensures all administrative duties are completed, including time and labor processing, sales reporting, and basic accounting procedures.
Local Marketing
- Leads proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for NbC contributions.
- Coordinates special event participation with local businesses, schools, and other community organizers.
Core Values and Leadership Competencies:
-
Servant’s Heart: Goes above and beyond to support and develop the team while ensuring a superior guest experience.
-
Spirit of a Champion: Demonstrates an intense drive, takes full ownership of responsibilities, and operates with urgency.
-
Genuine Connections: Builds strong relationships with the team and guests, communicating openly and frequently.
-
Open Communication: Leads with transparency and responsiveness, fostering trust within the bakery.
-
Attention to Detail: Completes tasks thoroughly and efficiently while maintaining high standards of quality.
-
Bring Joy: Commits to spreading joy and happiness to both team members and guests.
-
Do The Right Thing: Consistently acts with integrity and accountability, making fair and responsible decisions.
Education, Certifications, and Work Experience Requirements:
- High school diploma or GED; post-secondary education is a plus.
- 1-3 years of leadership experience in retail, hospitality, or food service industries.
- Experience in hiring, developing teams, and achieving financial objectives.
- Foodservice safety training certificate (or required to obtain within 30 days of employment).
Work Availability:
Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays based on business demands.
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes®.
