FUTURE OPENING
JOIN OUR TEAM. NO EXPERIENCE REQUIRED. (Part Time or Full Time)
Store Hours: Monday - Saturday 9:00 am – 7:00 pm; Sunday 10:00 am - 3:00 pm
Location: 19399 Forest Road, Lynchburg, VA 24502
Sweet Perks:
· Joyful Working Environment
· Flexible work schedule
· This job is fun. It’s literally a piece of cake!
· Cake discounts, Yummy!
· You’ll get trained. Not only crafting cake, but on growing your career.
· Pay range $12.50 to $13 an hour based on experience.
Position Summary:
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression.
Applicants must be 16 years of age or older.
Accountabilities/Duties:
- Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs.
- Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
- Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
- Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
- Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
- Assists the Crafter in preparing cake decorations and packaging supplies as needed.
- Complies with all health and safety guidelines and NbC policies and procedures.
- Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
- Servant’s Heart
- Spirit of a Champion
- Genuine Connections
Desirable Traits:
- Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
- Enjoys interacting with people and excels at providing a superior guest experience.
- Is organized and self-motivated.
- Is comfortable with new technology and has the ability to operate a point-of-sale system.
- Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Work Availability:
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes®.
