Guest Services Representative (GSR)

No experience necessary. We will train the right person to be an awesome member of our team!

Guest Services Representative (GSR) Description:

The Guest Services Representative (GSR) serves our guests in person and over-the-phone with creative celebration solutions in a warm and welcoming environment. Guest Services Representatives (GSRs) assist the Crafting department, perform light cleaning, and some clerical duties.

Compensation:

The Guest Services Representative (GSR) will earn at least $11.00 per hour to start. Candidates may be further compensated based on their experience, drive, ability to learn quickly, and desire to improve. Additional compensation is available, including performance bonuses and other perks.

Responsibilities may include but are not limited to:

Abides by all NbC policies and procedures
Upholds NbC's image and brand
Keeps case in retail area stocked with Bundtlets, 8”, and 10” cakes, and back-up sample trays
Maintains par levels in cooler for case cakes, assorted Bundtini packs, and sample trays
Folds cake boxes
Introduces walk-in guests to our bakery and provides guest tour presentations
Assists guests with walk-in orders while using creative celebration solutions
Suggests balloon sales, appropriate retail items, and up-sells with candles and cards
Assists phone guests by placing incoming orders
Acts as last line of defense for ensuring brand standards are met
Operates point of sale (POS) system with accuracy and efficiency
Gathers guest email addresses
Maintains a strong knowledge of NbC's products, prices, and promotions
Keeps retail area clean, swept, and neatly merchandised
Dusts all retail surfaces, including all counter tops, and POS stations
Performs duties assigned by Crafting department such as fluffing bows and making design pieces
Assists other departments as necessary

Candidates must be able to lift 50 pounds.

We are looking to bring our new colleague on board as soon as possible, but we will spend the necessary time to find the best fit both in abilities and culturally.

We can’t wait to meet you!

Compensation: $11.00 - $13.00 per hour

Join Our Growing Family

From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes^® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!

Click here to learn more about Nothing Bundt Cakes^®.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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Sweet Perks

As a team member at a Nothing Bundt Cakes^® bakery, you are rewarded by “Bringing the Joy” to guests each shift! Other potential “Sweet Perks” of working for a Nothing Bundt Cakes^® franchised bakery are listed below. Bakeries are independently owned and operated by a franchisee (bakery owner), and perks may vary by location.

Joyful Working Environment

Sense of Family Culture

Flexible Schedule