We Are Hiring!
Store Hours: M-F 10am-7pm; Sat: 10am-6pm; Sun: 10am-2pm
Location: 303 North Central Avenue, Hartsdale, NY 10530
Work Availability:
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.
Sweet Perks:
- Joyful Working Environment
- Sense of Family Culture
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression.
Accountabilities/Duties:
- Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
- Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
- Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
- Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
- Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
- Assists the Crafter in preparing cake decorations and packaging supplies as needed.
- Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
- Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
- Servant’s Heart
- Spirit of a Champion
- Ability to Make Genuine Connections
Knowledge, Skills, and Abilities:
- Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
- Enjoys interacting with diverse people and excels at providing a superior guest experience.
- Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
- Is diligent, organized and self-motivated.
- Has the ability to understand and carry out oral and written instructions and request clarification when needed.
- Is comfortable with new technology and has the ability to operate a point-of-sale system.
- Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications and Work Experience Requirements:
- Applicants must be 16 years of age or older.
- Previous sales and guest service experience at a bakery, restaurant or retail store.
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes®.
