The Nothing Bundt Cakes (NbC) Assistant Bakery Manager works alongside the Bakery Managers and team members to create the highest-quality cakes, a warm, welcoming environment, and superior guest experience. The Assistant Bakery Manager shares in team leadership and collaborates with the Bakery Managers in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards.
Accountabilities/Duties:
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Team Leadership
- Prioritizes the guest experience and fosters a positive work environment.
- Assists in recruitment, hiring and training team members. This includes conducting in-person interviews, onboarding paperwork and training new team members
- Engages frequently with team members to gain insight into workload and progress, address any challenges and course-correct as needed.
- Provides continuous coaching and follow up to develop team and manage performance; delivers constructive feedback and addresses any performance issues in a timely, effective manner
- Acts as onsite Manager when Owner or Manager is not onsite, eluding maintaining appropriate staffing level, maintaining all policies and procedures, and providing coaching and team member develop by delivering constructive feedback and addressing performance issues in a timely, effective manner.
- Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
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Business Operations
- Facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
- Manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
- Creates and communicates weekly sales productivity goals, cake production plan, and team schedule, and adjusts bakery coverage based on changing business trends.
- Assists in setting inventory par levels based on production demand and sales forecast monitors stock levels, processes weekly supply orders
- Ensures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
- Manages guest complaints and issues resolution at time of occurrence.
- Approves discounts, refunds and order cancellations based on advisement of Owner or Manager.
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Local Marketing
- Leads proactive community outreach to increase brand visibility in the market and engage in brand-aligned events
- Coordinates special event participation with local businesses, schools, and other community organizers
- Coordinates community donation requests
Core Values and Leadership Competencies:
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Servant’s Heart
- Goes above and beyond to support and develop the team and create a superior guest experience.
- Keeps the good of the team and guests ahead of personal interests or gain.
- Leads by example and displays humility and empathy for others.
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Spirit of a Champion
- Demonstrates an intense drive, a commitment to excellence and a passion to succeed.
- Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control.
- Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance.
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Genuine Connections
- Projects warmth, enthusiasm, and optimism that attracts and energizes others.
- Builds positive, productive relationships and communicates often and openly.
- Serves as a strong Cake Celebrity/Brand Ambassador in the local community.
Education, Certifications and Work Experience Requirements:
- High school diploma or GED; post-secondary education is a plus.
- 6 month - 1 year of leadership experience managing teams, business operations or the guest experience in the retail, hospitality or food service industries.
- Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.
Work Availability:
- This position is Wednesday - Sunday, based on a 40 hour work week, but sometimes will acquire overtime (paid 1.5x) during busy, holiday weeks
- Some shifts will be opening (8am-4pm) and some shifts will be closing (11am-7:30pm) depending on the needs of the business that week
Bakery Hours:
- Monday - Friday: 9am - 7pm
- Saturday: 10am - 6pm
- Sunday: 11am - 3pm
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes®.
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
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